ff44 Privacy Policy — Your Information Is Our Responsibility

1 Introduction and Scope

ff44 is a trusted online gaming and betting platform operated for players in Bangladesh. This privacy policy ("Policy") explains what information is collected from you when you use the ff44 website (ff44.cam), how it is used, and the steps we take to protect your information.

By registering, logging in, or using any service on the ff44 platform, you are considered to have agreed to this privacy policy. If you disagree with any part of this policy, please stop using our services and contact our support team.

This policy applies to all users of ff44 — everyone who visits our website, uses our gaming services as a registered member, or gets in touch with us.

2 What Information We Collect

ff44 may collect the following types of information:

a) Personal Identity Information

• Full name and date of birth (for age verification — for those aged 21 or above only)
• Email address and mobile number
• Residential address
• National ID card or passport details (when identity verification is required)

b) Financial Information

• Payment method details — bKash, Nagad, Rocket, Upay account numbers
• Deposit and withdrawal transaction history
• Wallet balance and bonus information

c) Usage and Activity Information

• Gaming history, bet amounts, and results
• Time of website visits, page view information, and session duration
• Device type, operating system, and browser information
• IP address and location data (approximate)

d) Communication Information

• Records of conversations held in live chat
• Content of communications made via email
• Details of complaints or support requests

e) Cookie and Tracking Information

We use cookies and similar technologies to help improve your browsing experience and analyse website performance. Cookies are discussed in more detail below.

3 Purpose and Use of Information Collection

ff44 uses your information for the following purposes:

3.1 Account Management and Identity Verification

We use your personal information to complete your registration, create and maintain your account, and confirm age verification. Only individuals aged 21 or above may open an account on ff44.

3.2 Financial Transaction Processing

We use your financial information to process your deposit and withdrawal requests, maintain transaction history, and resolve any financial disputes. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳1,000.

3.3 Providing Gaming Services

Information is used to provide you with all gaming services including slots, cricket betting, and live casino, and to create a personalised experience based on your gaming history and preferences.

3.4 Customer Service and Support

Your information is used to resolve your complaints and queries, provide 24/7 live chat support, and communicate effectively in Bengali.

3.5 Security and Fraud Prevention

Information is used to ensure account security, detect fraud and unlawful activity, and maintain the overall security of the platform. ff44 uses SSL encryption to keep all data secure.

3.6 Promotional Communications

With your consent, information about bonus offers, promotions, and new ff44 services may be sent to you by email. You may request to stop receiving these communications at any time.

3.7 Responsible Gaming

Information is used to monitor your gaming behaviour and provide support where needed. To learn more about responsible gaming, visit our Responsible Gaming page.

4 Sharing Information with Third Parties

ff44 does not sell or rent your personal information. However, information may be shared in the following circumstances:

4.1 Payment Processors

Information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay. These third parties are governed by their own privacy policies.

4.2 Technology Service Providers

Necessary information may be shared with technology partners who provide website operation, data analysis, and gaming software. Data protection agreements are in place with these partners.

4.3 Legal Obligations

We may be required to disclose your information in response to legal directives, court orders, or legitimate requests from government authorities.

4.4 Fraud Prevention

Limited information may be shared with security service providers to prevent fraud and deceptive activity and to protect the security of the platform.

4.5 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new ownership. We will give users advance notice of any such change.

5 Data Retention and Security

5.1 Retention Period

ff44 retains your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations and resolve disputes.

5.2 Security Measures

ff44 applies the following security measures to protect your information:

• SSL Encryption: All data transmissions are secured through SSL/TLS encryption
• Encrypted Storage: Sensitive data held in storage is kept in an encrypted state
• Access Controls: Only authorised staff have access to the information they need
• Regular Security Assessments: System security is regularly tested and improved
• Two-Factor Authentication: A two-step verification method is available for account protection

5.3 Response to a Data Breach

If a data security breach occurs, ff44 will act promptly and notify affected users in a timely manner. The security team monitors systems around the clock and takes immediate action on any unusual activity.

6 Cookie Policy

Cookies are small data files stored on your device. ff44 uses the following types of cookies:

6.1 Essential Cookies

These cookies are necessary for the basic functionality of the website. They are used to maintain login sessions, ensure security, and save your preferences. Without these cookies the website will not function properly.

6.2 Performance Cookies

These cookies are used to analyse how well the website is working and to improve the user experience. They collect anonymous statistics.

6.3 Functionality Cookies

These cookies are used to remember your language preference, display settings, and personalised experience.

6.4 Cookie Controls

You can control cookies by changing your browser settings. Please note that disabling essential cookies may limit some functionality of the website.

7 Your Rights

As a user of ff44, you have the following rights:

7.1 Right to Access Information

You can find out at any time what information ff44 holds about you. This information can be obtained by logging into your account or by contacting the support team.

7.2 Right to Correct Information

If any of your personal information is incorrect, you can request that it be corrected. Let our support team know via 24/7 live chat or email.

7.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, information required for legal obligations, regulatory requirements, or legitimate business purposes may not be possible to delete.

7.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted. If you believe your information is being used inappropriately, please contact us.

7.5 Right to Opt Out of Marketing Communications

You have the option to opt out of promotional emails and marketing communications. This can be done by using the unsubscribe link at the bottom of any email or by contacting us directly.

8 Protection of Children and Minors

ff44 strictly prohibits gaming by minors. Our platform is for those aged 21 or above only. We do not knowingly collect any information from anyone under the age of 21.

If we become aware that a minor is using our platform, that account will be closed immediately and all related information will be deleted.

Our advice to parents is to monitor their children's internet use and to use parental controls as needed.

9 International Data Transfers

ff44's servers or the infrastructure of technology partners may be located in various countries. Where your information is transferred to another country where data protection laws may apply differently, we ensure the same standard of security measures.

All international data transfers are carried out through appropriate contractual safeguards and all data is transferred in an encrypted state.

10 Policy Changes and Updates

ff44 reserves the right to change or update this privacy policy at any time. For significant changes, we will:

• Publish a notice on this page of the website
• Notify registered users by email (where applicable)
• Clearly state the effective date of the change

If you continue to use the platform after a change, you will be considered to have consented to the updated policy. We therefore recommend reviewing this page regularly.

11 Third-Party Websites and Links

ff44's payment method providers (bKash, Nagad, Rocket, Upay) and game suppliers have their own privacy policies that apply on their own platforms. ff44 is not responsible for the policies of these third parties.

When you access a payment provider's interface during payment processing, that platform's own security and privacy policy applies.

12 Commitment to Fair Play and Transparency

ff44 believes in the principle of fair play. We ensure that our gaming system is unbiased and that each result is determined using Random Number Generator (RNG) technology.

Under this privacy policy, we use your gaming data only to improve services, ensure security, and meet legal obligations — never against you or for any fraudulent purpose.